Returns & Refunds

We want you to love what you ordered. If you don't, returning it is simple.

30-day money-back guarantee

If you're not delighted with your purchase, you can return it within 30 days for a full refund. Items should be unused and in their original packaging where possible.

Faulty or damaged items

If anything arrives faulty or damaged, we'll replace it free of charge — just send us a photo and we'll sort it immediately.

How to start a return

1. Email contact@luxehaven.co.uk with your order number.
2. We'll send you simple return instructions.
3. Once received, your refund is processed within 3–5 working days to your original payment method.

Questions about a return? We're here to help — contact@luxehaven.co.uk.