Refund policy

Returns & Refunds Policy

At Luxe Haven, your satisfaction is our priority. We stand behind every piece in our curated collection and offer a comprehensive 30-day return policy from the date of delivery.

Eligibility for Returns

To be eligible for a return, your item must meet the following conditions:

In its original, unused condition
In its original packaging with all tags attached
Accompanied by the original receipt or proof of purchase

How to Initiate a Return

To start your return, please contact our customer service team at contact@luxehaven.co.uk with the following details:

Your order number
Reason for return
Photos of the item (if applicable)

Return Process

Once your return request is approved, we will send you a prepaid return shipping label along with detailed instructions. Please note that items sent back without prior authorisation will not be accepted.