Terms of service

Terms of Service

1. Overview

Welcome to Luxe Haven! The terms "we", "us", and "our" refer to Luxe Haven. We operate this store and website, including all related information, content, features, tools, products, and services in order to provide you, the customer, with a curated shopping experience (the "Services"). Luxe Haven is powered by Shopify, which enables us to provide the Services to you.

These Terms of Service ("Terms"), together with any policies referenced herein, describe your rights and responsibilities when using our Services. Please read these Terms carefully, as they include important information about your legal rights and cover areas such as warranty disclaimers and limitations of liability.

By visiting, interacting with, or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree to these Terms, please discontinue use of our Services.

2. Eligibility

By using our Services, you confirm that you are at least 18 years of age and have the legal capacity to enter into a binding contract. If you are using our Services on behalf of a business, you represent that you have the authority to bind that business to these Terms.

3. Products and Pricing

All products are subject to availability. We reserve the right to limit quantities, refuse orders, or discontinue products at any time without notice. Prices are displayed in British Pounds (GBP) and include VAT where applicable.

While we strive to ensure accuracy in product descriptions, images, and pricing, errors may occur. We reserve the right to correct any errors and to cancel or refuse any order placed based on inaccurate information.

4. Orders and Payment

When you place an order, you make an offer to purchase products subject to these Terms. We reserve the right to accept or decline your order at our discretion. Payment must be received in full before your order is processed and dispatched.

5. Delivery

Delivery times and costs are detailed in our Shipping Policy. While we make every effort to deliver within the stated timeframes, delivery times are estimates and not guaranteed.

6. Returns and Refunds

Our returns and refunds process is governed by our Return and Refund Policy. Please review this policy carefully before making a purchase.

7. Intellectual Property

All content on our Services, including text, images, logos, designs, and trademarks, is the property of Luxe Haven or our licensors and is protected by UK and international copyright laws. You may not reproduce, distribute, or use any content without our prior written consent.

8. Limitation of Liability

To the fullest extent permitted by law, Luxe Haven shall not be liable for any indirect, incidental, consequential, or punitive damages arising from your use of our Services or products. Our total liability shall not exceed the amount you paid for the relevant product.

9. Governing Law

These Terms are governed by the laws of England and Wales. Any disputes arising from these Terms or your use of our Services shall be subject to the exclusive jurisdiction of the courts of England and Wales.

10. Changes to These Terms

We reserve the right to update or modify these Terms at any time without prior notice. The most current version will always be posted on our website. Your continued use of our Services after any changes constitutes acceptance of the updated Terms.